Where are the signs made?
We 100% hand make all our signs locally in Boise, Idaho. We do our own personalized designs, cutting, painting, assembling and all other steps in house. We try our best to buy only American supplies and goods to support other U.S. businesses.
When can I expect my order?
Our turnaround time is currently 10 to 14 days from the order date. We also offer ONE business day rush order, which is an additional $29 per sign.
How do I know when my order is shipped?
You will receive an email notice with a tracking number when your order is shipped. Please do make sure the shipping address is correct when ordering as we are not responsible for the loss of the package due to wrong shipping address.
Can I make changes to my order?
YES! We will make a mock-up for your review, modification and approval until you are satisfied with the mock-up. Unlike most of our competitors, we offer MULTIPLE revisions and mock-ups without any extra charge. Therefore you don't have to panic whether you make the right choices at the time of ordering. Once you approve the mock-up, it becomes final and we will proceed to production. If you do not get back to us after 24 hours from the time we send out the mock-up email, we will assume you approve the mock-up and proceed to production accordingly.
What is the weight and size of a sign?
Our nominal 24" round sign has an actual size of 23.5" diameter. Our nominal 18" sign has an actual size of 17.7" diameter. On average our 24" size weighs 6 lbs each, our 18" size 3 lbs each. The shipping weight is about 8+ lbs for a 24" size, and 4.5 lbs for a 18" size.
What wood is used in my sign?
We use premium furniture grade 1/2" maple wood for our round signs, and 1/4" Baltic birch wood for our pure signs.
How do I hang my sign?
Our round signs are shipped with a saw-tooth hanging hardware attached on the back so they are ready to hang! All you need is a nail on your wall! For our classic pure wooden signs, you can use 3M double-sided tape segments on the back (we don't provide tapes with the shipment).
Can they be hung outside?
YES! the stain and paint used is indoor/outdoor. However you may need to further weatherproof the sign to avoid any water damage.
What is your return policy?
The sales are final because all our products are custom made to order. But you can contact us to cancel within 24 hours after you place an order. After 24 hours we can not cancel your order.
Do you offer gift cards on your website?
We offer digital gift cards on our website. If you are looking for a last-minute gift for your loved one but not sure about the colors, fonts or size of the items, purchasing a digital gift card is a perfect and easy way to gift. After you order the gift card, we will send a unique digital code to the email you provide. The user of a digital gift card can then purchase on our website and apply the unique gift card code to the order.